Customer

• Over 8,3 million Rewards customers
• Successful Rewards programme across cash and credit customers
• 22 fashion-forward brands trading out of 3 125 outlets in 31 countries globally
• Customer base primarily LSM 5–10 group
• Full in-house credit management capability supported by a 1 500-seat call centre
• 7 brands available online

Leadership

• Focus on professionalism, resilience, integrity, dignity and respect, empowerment and excellent service
• Strong corporate social investment strategy empowering and sustaining the communities in which we operate
• Experienced executive management team (average of 21 years’ service)
• Highly structured succession aided by multibrand corporate structure
• Ongoing talent development and strong performance management culture

Profit

• 5-year headline earnings per share from continuing operations’ compounded growth rate of 14,5% (excluding once-off acquisition costs)
• Return on equity of 23,9% at March 2016
• Cash sales growth of 18,4% for the 2016 financial year (including Phase Eight: 59,8%)
• Market-leading in-house capabilities for store design and upgrades, fashion design and manufacturing
• State-of-the-art fabric and pattern optimisation systems
• Quick interpretation of fashion trends
• Offshore partnerships optimise the sourcing of finished goods in the Far East

Growth

• 5-year compounded turnover growth rate of 16,3%
• 5-year compounded growth in distributions to shareholders of 14,6%
• Trading through 3 125 outlets globally and projected to trade through approximately 4 240 outlets by 2021
• Compounded space growth in Africa of 6,5% over 5 years